Terra Plana, Alpinestars, Billabong, 686, Volcom, Westbeach, Grenade, Santa Cruz, Boxfresh, Duffs, GoPro, Headworx, Hurley, Nike, Oxbow, Rip Curl, Saltrock, Sonneti, Bands, Films, DVD's
 

General Information

Problems with completing your Purchase

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies

Internet Explorer 7.x

  1. Start Internet Explorer

  2. Under the Tools menu, click Internet Options

  3. Click the Privacy tab

  4. Click the Advanced button

  5. Put a check mark in the box for Override Automatic Cookie Handling, put another check mark in the Always accept session cookies box

  6. Click OK

  7. Click OK

  8. Restart Internet Explore

Back to Top

Internet Explorer 6.x

  1. Select Internet Options from the Tools menu

  2. Click on the Privacy tab

  3. Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK

Back to Top

Mozilla/Firefox

  1. Click on the Tools-menu in Mozilla

  2. Click on the Options... item in the menu - a new window open

  3. Click on the Privacy selection in the left part of the window. (See image below)

  4. Expand the Cookies section

  5. Check the Enable cookies and Accept cookies normally checkboxes

  6. Save changes by clicking Ok.

Back to Top

Opera 7.x

  1. Click on the Tools menu in Opera

  2. Click on the Preferences... item in the menu - a new window open

  3. Click on the Privacy selection near the bottom left of the window. (See image below)

  4. The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down

  5. Save changes by clicking Ok

Back to Top

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Shipping & Delivery

Postage Costs

JustBands is a UK company, part of The Just Organisation, delivering all over the World, and will despatch your order within one working day using either Royal Mail, Parcel Force or one of the International couriers


• Within the UK, the normal post option takes 3 working days although remote areas including the following post codes: IM, BT, IV, PH, PA, KY, KW, TR20, 21,22,23, HS and ZE could take longer
• Delivery to the European Union should take up to 6 working days
• For all other International deliveries please allow up to 9 working days. Please note that we do not deliver to South America or Africa


UK Holidays

Please note the UK Holidays below which will affect delivery times:


New Year's Day (Jan 1)
Easter Friday
Easter Monday
May Day Bank Holiday (first weekend in May)
Spring Bank Holiday (usually the last weekend in May)
Summer Bank Holiday (usually the last weekend in August)
Christmas Day (Dec 25)
Boxing Day (Dec 26)


Discounted Postage

We offer discounted postage Worldwide for each additional product bought


Postage costs for t shirts

UK
Delivery using normal post is £1.99 for 1 tee and £1 for each additional product. Large size tees (XXL and 3XL) are £2.50 for the 1st tee and £1 for each additional product


European Union
Delivery using normal post is £3.80 for 1 tee and £1.50 for each additional product


Other destinations (USA, Canada, Australia, Japan, etc)
Delivery using normal post is £5 for 1 tee and £2 for each additional product


Postage costs for hoodies

UK
Delivery using normal post is £2.99 for 1 hoody and £1 for each additional product


European Union
Delivery using normal post is £4.40 for 1 hoody and £1.50 for each additional product


Other destinations (USA, Canada, Australia, Japan, etc)
Delivery using normal post is £6.00 for 1 hoody and £2 for each additional product


Postage costs for caps

UK
Delivery using normal post is £2.60 for 1 caps and £1 for each additional product


European Union
Delivery using normal post is £3.50 for 1 cap and £1.50 for each additional product


Other destinations (USA, Canada, Australia, Japan, etc)
Delivery using normal post is £4.90 for 1 cap and £2 for each additional product


Postage costs for walk & boardshorts

UK
Delivery using normal post is £2.50 for 1 item and £1 for each additional product


European Union
Delivery using normal post is £3.80 for 1 item and £1.50 for each additional product


Other destinations (USA, Canada, Australia, Japan, etc)
Delivery using normal post is £5 for 1 item and £2 for each additional product


Postage costs for jackets

UK
Delivery using normal post is £2.50 for 1 item and £1 for each additional product .


European Union
Delivery using normal post is £3.80 for 1 item and £1.50 for each additional product .


Other destinations (USA, Canada, Australia, Japan, etc)
Delivery using normal post is £5 for 1 item and £2 for each additional product .


Non delivery of products

You need to inform us within 14 days if you do not receive your product so we can investigate the problem. We cannot be held responsible for non delivery outside this period. .


Import charges

We are not responsible for any charges (import taxes, duties, etc) which may be imposed on goods entering the buyers destination.


Privacy & Security
As part of our high security standards, when you enter this website we will use cookies


Cookies are small pieces of information which are stored by your web browser on your computer's hard drive


The Just Organisation has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with The Just Organisation


The information these cookies collect is anonymous and not personally identifiable. It does not store any personal details relating to you or your credit cards.

If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript, you will not be able to use this site


1. When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you. .


2. We use a highly secure 3rd party payment service provider (Sage Pay) for all our credit card transactions. All transaction information passed between us and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. For more information about Sage Pay please visit their site. WE DO NOT HOLD ANY CREDIT CARD INFORMATION ABOUT YOU AND DO NOT PASS ANY INFORMATION TO ANY OTHER BUSINESS OR ORGANISATION.


3. We may use information that you provide or that is obtained by us: .


(a) To register you with our web site and to administer our web site services;
(b) for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. .


4. We may supplement the information that you provide to us with information that we receive from third parties. .


5. New technologies are emerging on the Internet that helps us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with, for example, customised information from our web site. For more information please see the 1st section ,above, headed ‘ Problems with completing your purchase’.


6. Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers. .


7. Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally. .


8. We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above. .


9. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. .


10. You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us


11. Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites


If you want to be removed from our mailing list, you simply log into your account on the JustBands.co.uk website and change your preferences to where you will be removed from our database. Please note that it may take up to 28 days to action your request. In addition, each electronic mailing we send you will contain details of how you can un-subscribe .


To change any of your registered details on JustBands.co.uk,go to the Log In section and enter your login name and password. Once logged in change any of the details shown and click ‘update my details'.


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Returns/Replacements/Refunds
Returns and Cancellations


By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products:

* by email or

* by post to our Customer Service address


Customer Services

The Just Organisation Ltd,

25 Lancaster Avenue,

Guildford,

Surrey

GU1 3JR, UK


Goods must be returned within 28 days


Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.


If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for three months from the date of purchase and is in addition to your statutory rights.


If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.


Refunds


Before contacting us please take note of the timescales required to process a refund: We require 5 working days from receipt of a return for us to process a refund. Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control. Your refund will be credited to the same card with which you made your original purchase.


Faulty Items


In the rare event you have a faulty item, please return it to us at:


Customer Services

The Just Organisation Ltd,

25 Lancaster Avenue,

Guildford,

Surrey

GU1 3JR, UK


for an exchange or refund.

Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for 3 months from the date of and, if posting goods, please keep proof of posting. .

Payment, Pricing & Promotions
Using a Communal Computer


If using a communal computer, please ensure that you do not click on any button or tab that will store any passwords or credit card details on the PC. If you do, then other users of the computer may be able to see your details. Follow the instructions below before and after placing your order.
Go to Control Panel and onto Internet Options.
Click on the general tab. .
Click to delete cookies, then click next button to delete files, this can take a minute or two, then click to clear browsing history. .
You can then either re-start your machine, or refresh your browser, and you are then ready to place your order.


After placing your order repeat the process (without placing the order) to clear any personal details.


Payment Currency


We only accept the UK Pound Sterling (GBP). Customers outside the UK will be billed in Sterling.


Payment Cards Accepted


We accept the following cards:
MasterCard / Visa / Visa Delta / Maestro / Solo plus Debit cards. We also accept Paypal.


Other Payment Methods


Whilst other electronic payment methods are not currently accepted, we are happy to accept payment by postal orders (UK only)
After placing your order and clicking the ‘paying by postal order’ box please send your postal order (with a copy of your order) to :
Customer Service Centre
The Just Organisation
25 Lancaster Avenue
Guildford
GU1 3JR


Please ensure all postal orders are made payable to ‘Mores Europe’.


Payment Security


We use SagePay (the leading secure payment provider for all our on-line transactions). They are recommended by HSBC and all leading banks and they utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity - this checks the data being transferred to ensure it has not been altered.


Processing Payments


When you press 'Submit Your Order' the order details go electronically to SagePay for checking and fraud detection. Once verified (this takes seconds) the transaction details are sent electronically to your bank which will immediately contact your bank/card issuer for authorisation to take payment from your account. You will then receive an email within a few minutes confirming your order. If the payment is not authorised by your bank or card issuer, you will receive an email within a few minutes advising you of this (please note some issuing banks may still reserve your funds for a period of time).


We then receive an email confirming the transaction, with order details, and this goes to our UK warehouse for picking and packing which is carried out in 1 working day.


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Ordering and viewing Orders
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Your Account Information
Your Account Information


We advise that all customers register with us simply because it saves time and minimises any keying errors when placing an order. It also allows us to keep any previous order history for you to look at.


We only store name and address data plus your order details plus your email address. WE DO NOT STORE ANY CREDIT/DEBIT CARD DETAILS – these are sent electronically to the Banks only. WE DO NOT SEND YOUR EMAIL DETAILS TO ANY OTHER BUSINESS – we use your email address to confirm your order when you place the order and also when we have shipped it. .


We do send newsletters out periodically, informing our customers of forthcoming events such as Sales, new stock and stock clearances. If you do not want to receive these please email us and ask us to cancel your email address. .


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Product Sizing Info

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Secure Payment

This is a high secure site using 128-bit SSL encryption with:

SagePay


We accept

PayPal  

VISA and Mastercard    Maestro credit card  Visa delta debit card    Visa Electron card  Solo credit Card