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Returns & Refunds

      By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the products:

    * by email or

    * by post to our Customer Service address


    Customer Services

    The Just Organisation Ltd,

    Unit 20, Burrows Lea Farm

    Hook Lane, Shere

    Guildford,

    Surrey

    GU5 9QQ, UK


    Goods must be returned within 28 days


    Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.


    If you are returning an order that originally qualified for free delivery we will credit your account with the original cost less the postage cost


    If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for three months from the date of purchase and is in addition to your statutory rights.


    If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.


    Refunds


    Before contacting us please take note of the timescales required to process a refund: We require 5 working days from receipt of a return for us to process a refund. Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control. Your refund will be credited to the same card with which you made your original purchase.


    Faulty Items


    In the rare event you have a faulty item, please return it to us at:


    Customer Services

    The Just Organisation Ltd,

    Unit 20, Burrows Lea Farm

    Hook Lane, Shere

    Guildford,

    Surrey

    GU5 9QQ, UK


    for an exchange or refund.

    Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for 3 months from the date of and, if posting goods, please keep proof of posting.  

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